Important Samsung Air Conditioner Warranty Information
The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, air conditioner warranty terms and conditions.
How to make a Samsung Air Conditioner Warranty Claim
A. You may file a claim under this Warranty if you believe that the Samsung consumer product you bought is not of acceptable quality, has a latent defect, or does not comply with the terms, warranties, undertakings, and legal rights granted to you under Australian law (for instance, it appears to be defective or does not function properly).
B. Warranty servicing will only be offered in the nation in which the Samsung consumer product was first purchased, with the exception of situations in where an International Product Warranty has been included with your product. For instance, warranty servicing will only be available within Australia if you bought the Samsung consumer device there.
C. In order to file a claim under this Warranty if you bought this device in Australia, you should:
•contact 1300 362 603;
•visit the nearest Samsung Customer Service Outlet; or
•visit www.samsung.com/au.
Please have the following details handy if you are going to contact Samsung to register your air conditioner warranty by phone.
- Outdoor Unit Model Number
- Indoor Unit Model Number
- Supplied By
- Installed By
- Phone Number
- Date of Supply
- Date of Install
- Owner’s Name
- Address
How do i locate the Samsung indoor and outdoor air conditioner unit model numbers?
The model numbers should be located on the right-hand side of both the indoor and outdoor units.
How to register your Samsung air conditioner
Register your Samsung air conditioner using a QR code.
Scan the QR code on your air conditioner and enjoy some extra benfits.
Notifications –
Get product and service update notifications.
Service and Support –
Access to manuals and troubleshooting.
Other Air Conditioner Warranty Details
